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sergei.potenko@gmail.comInclude your Roomy version, device model, iOS or iPadOS version, what you were trying to do and any error message. A screenshot can help. Please do not send passwords, payment details or private photos.
Which photos can Roomy see?
Only the photos and videos you allow through Apple’s Photos permission. Limited Access works with your selected items. To change access, open Settings → Apps → Roomy → Photos. On older iOS versions, find Roomy directly in Settings.
Roomy scans your personal photo library. It does not download original files from iCloud during a scan. Exact duplicate checks require every original resource to be readable on this device; unavailable originals are not declared duplicates. Photos without readable previews are skipped.
How are duplicates different from similar photos?
Duplicate groups use the complete photo resources and relevant metadata, including the paired video of a Live Photo. Similar Photos is a separate visual comparison of still previews. It provides suggestions, not proof that every frame or detail is interchangeable.
The “Best” label is a suggested keeper. Check your photos before deleting, especially Live Photo motion, edits and moments you care about. Manually choosing all items can include the suggested keeper; Roomy warns you about that selection.
Where do deleted photos go?
Apple asks you to confirm deletion. Items move to Recently Deleted in Photos, where Apple normally allows recovery for 30 days. If you use iCloud Photos, deletion can sync to your other devices. The size shown by Roomy is an estimate, not a measurement of newly free storage.
What happens when I compress a video?
Open Large Videos and choose Compress. Roomy Pro exports a smaller video copy and saves it to Photos only if the result is smaller and passes basic output checks. The original stays in your library and is not automatically selected for deletion.
Review the saved copy in Photos before deciding whether to remove the original. Compression can change resolution, quality, HDR, slow-motion or other video features. The copy keeps the original’s date, location metadata and favorite status. You can cancel before saving starts; the final Photos save cannot be cancelled.
What is included in Roomy Pro?
Exact duplicate review, screenshot cleanup and large video cleanup are free. Pro adds deletion from Similar Photos and Blurry & Dark, video compression and Review by Swiping. Pro is one non-consumable purchase through Apple, not a subscription. The local price is shown before purchase.
How do I restore Pro?
Open Roomy → Settings → Restore Purchase. Use the Apple Account that made the purchase. Apple may ask you to sign in. After a successful restore, Roomy shows that Pro is active. Purchases and refunds are handled by Apple; you never enter payment details into Roomy.
What if my library changes during a review?
Roomy refreshes its report when Photos changes or the app returns to the foreground. If your library changes during swipe review, the old review is cleared so decisions are not applied to a stale photo list. Start a new review with the updated photos.
Why is a video or photo missing from the results?
Limited photo access, an unavailable iCloud original or an unreadable file can reduce results. Large Videos lists known sizes of at least 100 MB. Not every similar, blurry or dark photo will be detected. Open the item in Photos to make it available locally, then use Settings → Scan Again.